Hyperskill is crashing

[Praveen]

I've tried using two versions of Hyperskill - v1.48.29 and v1.48.31. It goes to the login page, but after logging in, it crashes and returns to the loading screen, where it crashes again. I've attempted to resolve the issue by clearing the cache within the application itself, as well as deleting the folder from the %temp% location. I've also restarted my computer, but the problem persists. I'll attach my player.log file for further investigation.

[Chris]

Hi Praveen, thank you for submitting this to us. We will look into this and try and get back to you with an explanation and a solution as soon as possible.

[Chris]

Hi Praveen, 

We've identified a potential cause of the crash and are applying a fix for the next version of HyperSkill. There is a potential fix that you can try on your end before the official release of the patch for HyperSkill.
Please try the following steps:

1. Completely exit the Hyperskill application.
2. Navigate to "C:/Users/prave/AppData/Local/Temp/SimInsights/"
3. Look for a folder named 'HyperSkillDesktop' and delete it.
4. Restart the Hyperskill application and try logging in again.

This workaround should hopefully resolve the crashing issue you've been experiencing.

[Praveen]

Hi Chris,

Thank you for your valuable response. As I mentioned, I tried all the steps you suggested, but they didn't help much. I hope the latest build will resolve my issue.

[Chris]

I am sorry to hear that Praveen. Should the issue persist, please feel free to post again. We will do our best to resolve this issue in your environment.